Terms of service

Last updated November 2026

BetterBook is online booking software hosted and operated by Millstone Software Solutions ("we", "us"). By creating a Business on BetterBook you ("you", the Owner) agree to these terms on behalf of yourself and your Business.

Your account

Keep your login secure. You are responsible for what Providers and other staff you invite do in your Business, and for the accuracy of the information you enter.

No protected health information

BetterBook is not designed for protected health information. Do not put it into BetterBook, including in notes, messages or intake forms. We do not sign business associate agreements.

Your clients' data

You own the data you enter about your Clients. You are responsible for having the right to contact them, for honouring their opt-outs, and for following the laws that apply to you, including email and text-message rules. Text messages are sent only after your Business's carrier registration is approved.

Plans, billing and cancellation

Paid Plans are billed through our payment processor, Stripe, at the prices shown when you sign up. You can cancel at any time; you keep access until the end of the paid period. Fees already paid are not refunded except where the law requires.

Acceptable use

• No unlawful, deceptive or abusive use, and no sending of unsolicited messages.
• No attempts to disrupt, probe or reverse-engineer the service.

Availability and liability

We work to keep BetterBook available but provide it "as is". To the extent the law allows, our liability is limited to the fees you paid in the three months before the claim, and we are not liable for indirect or lost-profit damages.

Ending the agreement

You may stop using BetterBook and ask us to export or delete your data. We may suspend a Business that breaks these terms.

Changes and contact

We will post changes here and, for material changes, tell Owners by email. Questions: use the support address shown on your Business's Platform account emails.