Privacy policy

Last updated November 2026

This policy describes the personal information BetterBook (operated by Millstone Software Solutions) handles for Owners, staff and their Clients.

What we collect

• Owners and staff: name, email address, phone number, and sign-in details held by our identity provider.
• Clients: the contact details, appointment history, messages and form answers a Business enters or a Client submits when booking.
• Technical data: logs of requests, email and text delivery results, and security events.

How we use it

To run bookings, send confirmations and reminders on behalf of a Business, bill Owners, keep the service secure, and give support. We do not sell personal information or use Client data for advertising.

Who processes it

We use Amazon Web Services (hosting, email, sign-in), Stripe (payments) and Twilio (text messages, once a Business is registered). Each handles data only to provide its service to us.

Businesses and Clients

For Client data, the Business is the controller and we act as its service provider. Clients should contact the Business to access, correct or delete their information.

Retention and security

Data is encrypted in transit and at rest. We keep it while a Business is active and delete or export it on request after cancellation, subject to legal and billing record requirements.

Not for health information

BetterBook is not intended for protected health information; please do not enter it.

Contact and changes

We post changes on this page. Questions or requests: use the support address in your Platform account emails.